Shipping policy

Transit and Handling Times

 

We aim to process orders within 24 hours of an order being placed. Our cut off for this within the day is at 12 noon / 12:00 GMT.

During busy periods such as Black Friday, Christmas and any other periods of increased demand, we can extend this to 48 hours. You will be made aware of this if it is the case.

 

Price Breakdown

 

Get free delivery on most orders over £100 across mainland UK excluding overweight / oversized items such as Barbecues and Firepits. You will be able to see if your order is within this exclusion on the checkout page after entering your address.

For orders under £100, you will be charged £3.95 as a standard shipping cost which will take 3-5 working days. In some cases there will be a bladed item delivery surcharge due to the extra steps needed to be compliant with mailing these products and checking identification at the recipients address.

On selected products you will also have the option to decrease the shipping times by using express services. These are provided by DPD, DHL, Royal Mail and Evri and you will be aware of the service used in your checkout page in the ‘Shipping method’ section.

 

Made to Order Brands

 

At Brambles Cookshop, we offer various boutique, custom or hand-made products from businesses that craft these to order. When you are in the checkout, you will be informed about the current lead times on our made to order products and which products these are, for a brief overview please see the list below.

 

Made to order products take 7-10 Working Days to be created, you will be made aware if any changes are made to this prior to purchase and if we do need any further information from you to craft your order / make amendments and changes we will pause the making where possible to avoid making incorrect / altered items.

Vendors where this applies:

Netherton Foundry

Repeat Repeat

Make Me Something Special


Split Shipments

 

Some shipments are split into multiple packages, this is due to us using multiple dispatch locations across our vendors and within Brambles ourselves. You will be notified of split shipments where applicable within the checkout prior to your order.

 

Some of our products are dispatched directly from our Vendors to limit the carbon footprint of Brambles Cookshop and to ensure you get the best prices possible. Because of this we cannot combine shipments where split shipments occur.

 

Change of Address

 

Please inform us of any address changes as soon as possible and we will try our best to change these formally within the couriers’ systems. If an address cannot be changed as it is too late in the delivery process, in most cases the package would have to be formally rejected by the recipient and we are not responsible for incorrect addresses entered by the customer.

 

Cancellations

 

Please inform us of any order cancellations as soon as possible. If the order has been dispatched prior to this, you will have to return the order as stipulated in our returns policy. Please use the email returns@bramblescookshop.com to begin this process if needed.

 

Damaged Products

 

If a product arrives damaged, please inform us as soon as possible by providing photographs of the damage and your order information to returns@bramblescookshop.com and a representative will get back to you as soon as possible with your next steps. You will be able to claim a refund or replacement if your product arrives damaged.

 

Contact Us

 

Customer Service Hours:

Monday-Friday: 10am-5pm GMT

Saturday: 10am-1pm GMT

Sunday: Closed

 

Contact Information

 

Aftersales Email: aftersales@bramblescookshop.com

General Email: info@bramblescookshop.com

Returns Email: returns@bramblescookshop.com

 

Customer Service Number:

01270 295 275