Returns are simply part of a shopping experience so we aim to make it as straight forward and easy as we can.
Under what circumstances do we offer returns / exchanges and refunds?
If you are not completely satisfied with your purchase for any reason we offer a 14 day returns policy. This means your item needs to be returned within 14 days to us. Cost of any returns is at your own expense.
Damaged or Faulty Items
If your product if faulty or damaged, please send us an email with a photo of the product, within 7 days of receipt. We will then confirm the return and request that the product is returned and we will send out a replacement as soon as possible. For any products that cannot be replaced or exchanged, we will offer a full refund, back to the original payment method. This is part of the Brambles Customer Satisfaction Guarantee – please email us at info@bramblescookshop.com and we endeavour to resolve any issues regarding damaged products via email within 48 hours.
What customers are required to do?
Please get in touch via email to request a return - info@bramblescookshop.com
Please let us know the reason you wish to return the item and include if you would like to receive a replacement, exchange for something else or a refund.
We will respond to your email within 24 hrs to confirm receipt of your returns request. We will then ask that you please return the item within 14 working days, to our returns postal address, which will be emailed to you.
The postage cost for a return (unless faulty or damaged) is at your own expense.
When customers can expect their refund?
Refunds will be processed within 48 hours of receipt of goods. All refunds will be processed onto original payment method.
