Returns are simply part of a shopping experience so we aim to make it as straight forward and easy as we can.
Under what circumstances do we offer returns / exchanges and refunds?
If you are not completely satisfied with your purchase for any reason we offer a 14 day returns policy. This means your item needs to be returned within 14 days of receipt back to us, however you MUST get in touch to request a return prior to return.
‘MADE TO ORDER’ products cannot be cancelled or refunded once processed into the factory workshop schedule. If you should have any immediate issues please do get in touch and we will do everything we can to help you. Refunds will only be accepted for ‘Made to Order’ products, if faulty or damaged.
Please note: Cost of returns is at your own expense. Exchanges may incur a restocking fee depending on the condition of the exchange.
All returns MUST be returned securely in their original brand new condition including original packaging & all accessories. Textiles must be in their original hygiene packaging, unopened with tags still attached. REFUNDS will only be processed upon checks approved by RETURNS department.
Damaged or Faulty Items
If your product is faulty or damaged, please send us an email with a description of the fault or damage along with a photo, within 7 days of receipt. We will then confirm the return and request that the product is returned. We will provide a free shipping label and upon receipt of goods, send out a replacement, as soon as possible. For any products that cannot be replaced or exchanged, we will offer a full refund to the original payment method. This is part of the Brambles Customer Satisfaction Guarantee – please email us at info@bramblescookshop.com and we endeavour to resolve any issues regarding damaged products via email within 48 hours.
What customers are required to do?
Please get in touch via email to request a return - info@bramblescookshop.com
Please let us know the reason you wish to return the item and include if you would like to receive a replacement, exchange for something else or a refund.
We will respond to your email within 24 hrs to confirm receipt of your returns request. We will then ask that you please return the item within 14 working days, to our returns postal address, which will be emailed to you.
PLEASE NOTE: DO NOT RETURN TO ANY ADDRESS FOUND ON THE WESITE AS CERTAIN BRANDS ARE RETURNED DIRECT TO SUPPLIER. WE WILL ISSUE YOU THE RETURNS LABEL REQUIRED.
The postage cost for a return (unless faulty or damaged) is at your own expense. Exchanges may incur a restocking fee depending on conditions of product.
When customers can expect their refund?
Refunds will be processed within 48 hours of receipt of goods, upon condition of inspection. We require for all items (unless faulty) to have NOT been used (for hygiene purposes) and returned in their original packaging. All attachments and accessories must also be complete. All refunds will be processed upon inspection of return onto original payment method.
