To be eligible for a return, unless faulty, your item must be in the same condition that you received it in, i.e., unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. If you are returning your item under the cooling off period (explained below) please ensure you contact us within 14 days of receiving your item.
All returns must be authorised by Brambles Cookshop prior to being sent to us. Please follow the below to register your return to ensure we can process it successfully.
To start a return, please contact us at returns@bramblescookshop.com. Please note that returns may need to be sent to different addresses depending on the items manufacturer, as we work closely with vendors to offer a full and comprehensive array of return options. This often means we can offer replacements, refunds and react quicker than other retailers in the event your product isn’t to your satisfaction.
Where faulty or not as described, we may request a full description / photo of the fault. When your request for return has been accepted, a free returns shipping label will be sent to you via email, as well as instructions on how and where to send your package.
However, where the customer has changed their mind or returning for reasons outside of being faulty or not as described, the customer is to arrange their own return using a tracked shipping service, for which we will provide the relevant returns address.
If ‘faulty’ or ‘not as described’ has been used as the reason to return the item and it is found to be unopened / not faulty once received and inspected, the cost of the returns label will be deducted from your refund and you will be notified in advance with evidence of this. You can always contact us for any returns questions at returns@bramblescookshop.com, as well as the information below in the contact us section or contact us page.
European Union and United Kingdom 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped in the European Union and United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it in, i.e., unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Us
Returns Customer Service Hours:
Monday-Friday: 9am-5pm GMT
Saturday: 9am-5pm GMT
Sunday: Closed
Contact Information
Aftersales Email: aftersales@bramblescookshop.com
General Email: info@bramblescookshop.com
Returns Email: returns@bramblescookshop.com
Customer Service Number:
01270 295 275
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us with the details above or directly using returns@bramblescookshop.com
Exceptions / non-returnable items
Certain items cannot be returned such as; Made to order & custom made I.e. bespoke, special orders or personalised items, unless faulty. This includes Netherton Foundry, Repeat Repeat and Make me Something Special products. We also do not accept returns for perishable goods such as food or plants, nor hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@bramblescookshop.com.
Restocking Fee
Due to the fulfilment partner we work with for items in the 'Brambles Cookshop Home Range' there may be a restocking fee for cancelled orders or items returned unused, with tags, and in its original packaging.
